Security researcher Ophir Harpaz was browsing a travel website to book a flight when she noticed a little prompt many of us are familiar with. It said: “38 people are looking at this flight.” At first glance, this may seem to be a helpful reminder warning that the flight might sell out. Except it wasn’t so. In a tweet that has since gone viral, Harpaz … Continue reading The Times' Raconteur: What are dark patterns and how are they tricking me?
When it comes to shopping, convenience is the name of the game. Increasingly, one-click buying, contactless payments and same-day deliveries create a frictionless shopping experience. But is friction necessarily a bad thing? After all, removing friction creates a cognitive and emotional distance from our purchase. In other words, it makes handing over money feel less real. At the same time, we increasingly shop online through … Continue reading The Times' Raconteur: Exploring the dark side of frictionless shopping